InterContinental Dar Al Hijra Madinah by IHG Policies
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Policies
Hotel Al Madinah Policies
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is needed) and costs SAR 100 per day.
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed. Children up to and including 6 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. Children from 12 years old to 17 years old stay for SAR 200 per person per night when using an existing bed. People 6 years old and over stay for SAR 100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Important Information
Please be advised that throughout the month of Ramadan, all reservations with the "Breakfast" package will be replaced with Sohour. Please be aware that the hotel provides separate Masjed Haram entrances for men and women. Men should use door number 24, while women should use door number 17. Please keep in mind that reservations booked without a credit card or with an invalid credit card must be re-confirmed with the hotel. The hotel reserves the right to cancel the reservation without notice after 6:00 PM on the day of arrival. The hotel is not liable for the absence of availability. Paid indoor basement parking is available on a first-come, first-served basis, and is subject to availability. Please note the name on the credit card used for the booking should correspond to the name of the guest and must be presented for verification upon check-in. For reservations made by a third party or if the credit card used is not provided at the time of check-in, the guest must provide alternate payment arrangements. The hotel cannot honor any past (prepayments, deposits etc.) or future payments without presenting the credit card and the cardholder's authorization. The hotel reserves the right to reject the booking due to noncompliance of these requirements. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Dar Al Hijra InterContinental, an IHG Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A damage deposit of SAR 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Please keep in mind that reservations booked without a credit card or with an invalid credit card must be re-confirmed with the hotel. The hotel reserves the right to cancel the reservation without notice after 6:00 PM on the day of arrival. The hotel is not liable for the absence of availability. "Please note that any credit card used for either pre-payment or charges on-site must be in the name of the guest and the same card must be presented for verification upon check-in. If the guest is not the cardholder or if the credit card used is not provided at the time of check-in, the guest must provide alternate payment arrangements. The hotel cannot honor any past (prepayments, deposits etc.) or future payments without presenting the credit card and the cardholder's authorization. The hotel reserves the right to reject the booking due to noncompliance of these requirements."Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
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Ages 0 to 17
